All Systems Operational
Uptime over the past 90 days. View historical uptime.
Website ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Carrier Integrations - Australia Domestic Operational
Toll Consignments ? Operational
Toll Pickups Operational
TNT ? Operational
Fastway ? Operational
Northline ? Operational
Direct Freight Express ? Operational
Hi-Trans ? Operational
Direct Couriers ? Operational
Australia Post ? Operational
Startrack ? Operational
Couriers Please ? Operational
Carrier Integrations - International Operational
FedEx ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 27, 2020

No incidents reported today.

Sep 26, 2020

No incidents reported.

Sep 25, 2020

No incidents reported.

Sep 24, 2020

No incidents reported.

Sep 23, 2020
Some shipping labels are not being received by email
Resolved - This issue has been resolved.
Sep 23, 14:18 AEST
Monitoring - This issue has been resolved and we are monitoring to ensure everything is working as expected.

We apologise for any inconvenience caused by the earlier problem.
Sep 23, 13:07 AEST
Investigating - We are aware that some customers are not receiving their shipping labels via email. This issue is being investigated.
Sep 23, 12:48 AEST
Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020

No incidents reported.

Sep 15, 2020
Toll system outage
Resolved - At this time Toll's systems are working as normal.
Sep 15, 13:58 AEST
Monitoring - Toll have advised us that the issue has been resolved. We have started to push through shipments successfully but will continue to monitor the performance.
Sep 15, 13:26 AEST
Update - We have received confirmation from Toll that this is an outage on their side. At this time there is no estimated time for it to be restored.
Sep 15, 09:53 AEST
Identified - Toll's systems are currently unavailable which means we are unable to transmit consignment and pick-up information to them.

As a result Toll rates and not available to our retail customers.

For users with their own Toll accounts you can still create shipments and will received labels, however we will not be able to send this information to Toll which will affect tracking. We also cannot book pick-ups on your account at this time.
Sep 15, 08:57 AEST
Sep 14, 2020
Australia Post / Startrack system outage
Resolved - The Aus Post systems now appear to be stable and we have completed processing of failed shipments and manifests. Please contact our support desk should you require further assistance.
Sep 14, 18:20 AEST
Update - We are continuing to process the queue of failed shipments. This is proceeding well but at this time we are still seeing failures when attempting to close manifests. Therefore PDF manifests for today's shipments on Aus Post and Startrack are not available at this time.
Sep 14, 17:07 AEST
Monitoring - We have been advised that the Aus Post and Startrack systems are now restored. We have started the process of sending queued shipments and manifests.
Sep 14, 16:36 AEST
Update - There have been no further updates from Australia Post at this time. Unfortunately this means we are still unable to generate labels for Australia Post or Startrack shipments. It also means that manifests cannot be generated for those carriers at this time. We will be attempting to generate manifests once the systems are restored although the nature of this issue means that this process may take a little while to complete.
Sep 14, 15:54 AEST
Identified - Unfortunately it appears that the systems are still not working correctly. We will continue to provide updates.
Sep 14, 15:25 AEST
Monitoring - Australia Post have advised that they have implemented a fix on their side. We are starting to process failed requests and will advise further shortly.
Sep 14, 15:17 AEST
Update - Australia Post have confirmed the outage via their status page: https://status.developers.auspost.com.au/. We will advise once we receive an update.
Sep 14, 14:59 AEST
Identified - Australia Post and Startrack systems are currently unavailable which means we cannot produce labels for shipments booked with either carrier. All requests have been queued and will be sent to Australia Post when their systems become available again.
Sep 14, 14:54 AEST
Sep 13, 2020

No incidents reported.

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